Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3525407
Completely Different view in Mobile - How to change Settings ?
Closed

Comments

  •  1
    mcplthemeforestuser started the conversation

    Hello I am getting different view for my website in mobiles and it doesn't seem to be the view we actually wanted on mobile, it is separately showing in the bottom that "view desktop version"

    For reviewing, open this website in Android/iOS device and check pleasehttps://hyderabad-india-online.com/

    Images for reference: Added as attachments please check once

    Attached files:  HIOC-mobile-view1.jpeg
      HIOC-mobile-view2.jpeg

  •  1
    mcplthemeforestuser replied

    Hello

    Can you please review this and revert, this issue needs immediate attention as most mobile devices are not able to get view !!!

  •  2,610
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Penci AMP → Advanced Settings: uncheck the "Show AMP for Mobile Visitors" option.

    Regards,
    PenciDesign.


  •  1
    mcplthemeforestuser replied

    Hi

    I have checked that the option mentioned is not selected at all, but still I have checked and unchecked the box in Show AMP for Mobile visitors and the issue still persists !!!

    This is a priority thing for us now, please review and assist accordingly !!!

    Please find Image for reference

    7872446475.png

    Thank you

  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site on my phone, and it shows the mobile version properly: https://imgur.com/a/KrGejVO

    If you've installed the AMP plugin and viewed your site from the search engine, you will see the AMP version like the screenshot you sent.

    Regards,
    PenciDesign.


  •  1
    mcplthemeforestuser replied

    Ok got it !! understood your response !!

    Now Should i deactivate penciAMP plugin and check ?? I tried it but it brutually disturbed the homepage and it loaded up like a spiral and cracked site !!!

    Should i de-activate the Penci AMP plugin ?? if yes also let me know how can i make it without disturbing the Homepage in particular !!!!!

    Here's the image for reference: https://prnt.sc/LQIqHCjblxMI

    Please let me know how can i get my desktop version as usual on mobile too without this AMP thing or other layout of soledad displaying !!!

    Thank you

  •  2,610
    PenciDesign replied

    Hi,

    Following your request, please deactivate the Penci AMP plugin

    Regards,
    PenciDesign.


  •  1
    mcplthemeforestuser replied

    Hi,

    I see that this Issue still persists on few mobile devices despite checking after clearing history/cache and also following your suggestion on deactivating the AMP plugin, see here - https://prnt.sc/4_juU4iHtrAz

    Please help on why it's still showing - see here: https://prnt.sc/ngG2BFBZypyA ? I have made sure no AMP plugin or code is been added by any other who access the site

    Please help with a solution so that this thread could be closed pertaining to the issue !!

    Please review and revert accordingly !!

  •  2,610
    PenciDesign replied

    Hi,

    The problem is that Google still serves the content from the cache.

    Please try to check again after 5-7 days.

    Regards,
    PenciDesign.