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  Public Ticket #3526652
Import Demo Data stuck at Importing customizer
Closed

Comments

  •  1
    mandylogjes started the conversation
    November 21, 2023 at 1:03pm

    Hello, I have purchased the Soledad theme and I'm trying to import an demo template, but when I click import (and I use method 2, only style) It keeps getting stuck at Importing customizer. I know it takes a few minutes, but I have (multiple times) been waiting for 20 minutes and still nothing. I also don't see any changes to my site. I hope you can help me. What am I doing wrong?

  •  2,541
    PenciDesign replied
    November 21, 2023 at 1:20pm

    Hi,

    For this specific situation, please send me your WordPress admin account details and demo name through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   mandylogjes replied privately
  •  2,541
    PenciDesign replied
    November 22, 2023 at 2:43am

    Hi,

    I've imported the customizer data of the simple demo for your site.

    Please clear your browser's cache and then recheck.

    Regards,
    PenciDesign.


  •  1
    mandylogjes replied
    November 22, 2023 at 1:45pm

    Thank you so much! 

  •  1
    mandylogjes replied
    November 22, 2023 at 2:40pm

    Thank you so much!