This is a follow Up for an E-Mail request which was this one:
Hi Guys,
thank you very much! Updated all good :)
Anyway i found maybe an issue in the Theme with Videos. But ONLY in Safari Browser. It shows always Media error: Format(s) not supported or source(s) not found
But i can not find out why, i tried tons of things like changing file name, changing from MP4 to WEBM, but nothing worked, Any Ideas?
*****
Now after i renewed my License for Support i hafe this specific Question which i like to get a solution for:
Hi Guys,
so we found out that as we are using a new CDN from Ezoic, Safari is not accepting Videos hosted on our own website. If i put an Youtublink into the Video-News this is working, but i do not want tu use Youtube. We have at hand a Website (given by the CDN) called Humix, but if i use Links to Videos from Humix, the Website shows only a non clickable Link in the News-Header instead of the Video. Any suggestions how we can try to use this links? Example for the Video-Link here: https://humix.com/IAqlLJAlzBu
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
maybe i have something what can help you, the Webportal offers a Plug-In to include the Videos as well, but i can not use it as the same "problem" occurs just the Shortcode will be shown in the Theme-Article, not the Video itself. Here is the Plug.In, just in case you like to use it or investigate it: https://wordpress.org/plugins/humix/
I see an Update to Version 6.6.6 and was happy about it as it includes all the Premium-Plug-IN Updates as well, was thinking maybe also a fix for my problem, unfortuneately not :(
Anyway, have a great Christmas and hope that we will have a solution soon :)
as i am not able to contact the Support of WPBakery (as the Premium-luIn comes from you), could you ask the Support from them this:
"Thank you for contacting Rank Math support.
The only feature that can conflict is Social Media Sharing Previews. If WP Bakery adds the OpenGraph tags, it can conflict with the ones our plugin adds. There should be an option to disable their SEO module. You should check with their support to make sure that their module will not conflict with other SEO plugins.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else."
This is a follow Up for an E-Mail request which was this one:
Hi Guys,
thank you very much! Updated all good :)
Anyway i found maybe an issue in the Theme with Videos. But ONLY in Safari Browser. It shows always Media error: Format(s) not supported or source(s) not found
But i can not find out why, i tried tons of things like changing file name, changing from MP4 to WEBM, but nothing worked, Any Ideas?
*****
Now after i renewed my License for Support i hafe this specific Question which i like to get a solution for:
Hi Guys,
so we found out that as we are using a new CDN from Ezoic, Safari is not accepting Videos hosted on our own website. If i put an Youtublink into the Video-News this is working, but i do not want tu use Youtube. We have at hand a Website (given by the CDN) called Humix, but if i use Links to Videos from Humix, the Website shows only a non clickable Link in the News-Header instead of the Video. Any suggestions how we can try to use this links? Example for the Video-Link here: https://humix.com/IAqlLJAlzBu
It is for this article:
https://infos-grancanaria.com/2023/pedro-sanchez-erneut-zum-praesidenten-gewaehlt/
Thanks for any feedback to find a way around for this Videos :)
Would love to get a "smooth" solution to use this Videos as well.
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Hi,
About this case, please wait for me to debug this issue on our testing site and update your site as soon as possible.
Regards,
PenciDesign.
Oki Doki, i just await your feedback :)
Hi there,
any update on this?
Hi,
I am currently reviewing this case and will endeavor to update your site by the next day.
Regards,
PenciDesign.
Hi there,
maybe i have something what can help you, the Webportal offers a Plug-In to include the Videos as well, but i can not use it as the same "problem" occurs just the Shortcode will be shown in the Theme-Article, not the Video itself. Here is the Plug.In, just in case you like to use it or investigate it: https://wordpress.org/plugins/humix/
Hi,
Please re-send me the WordPress admin account, I can't log in with the old account.
Regards,
PenciDesign.
Hi,
I've logged in but your site always shows this issue:
Regards,
PenciDesign.
Hi,
I've tried many times but can't be logged in.
Regards,
PenciDesign.
Hi,
I'll check again and update this ticket soon.
Regards,
PenciDesign.
Hi there 24 hours are over since 1 Week ;)
So any Updates?
Hi,
Sorry for the late reply because the issue is still not completely resolved.
I'm currently working on your site and update this ticket when completed.
Regards,
PenciDesign.
Ok, great, at least the log in was now possible :)
Thanks for lettuig me know. Awaiting then the next Update.
MERRY CHRISTMAS! First of all!
I see an Update to Version 6.6.6 and was happy about it as it includes all the Premium-Plug-IN Updates as well, was thinking maybe also a fix for my problem, unfortuneately not :(
Anyway, have a great Christmas and hope that we will have a solution soon :)
Hello and Happy New Year!
Any Update for this case?
If not i found a way to "sneak" around the Issue with a <div> insertion, not perfect but it works so far.
Could you please let me know if you are still working on this?
Besides that WPBakery has a new Update to Version 7.4, when will we get it from you?
Cheers
Thankf for the WPBakery Update,
as i am not able to contact the Support of WPBakery (as the Premium-luIn comes from you), could you ask the Support from them this:
"Thank you for contacting Rank Math support.
The only feature that can conflict is Social Media Sharing Previews. If WP Bakery adds the OpenGraph tags, it can conflict with the ones our plugin adds. There should be an option to disable their SEO module. You should check with their support to make sure that their module will not conflict with other SEO plugins.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else."
Hi,
Thank you for providing this information.
Regards,
PenciDesign.
No problem, as this is maybe important, can you please sak WPBakery if it is possible to disable the SEO-Tool?
Hi,
Which SEO tool are you referring to?
Regards,
PenciDesign.
The SEO-Tool from WPBakery (should be possible to disable), as i Use RankMath. And maybe this both are colliding then.
So did you ask the Support from WPBakery?
I installed the newest Version from WPBakery on my Test-Website (zhe one you are working on), but i can not find any possibility d
to deactivate the SEo Tool from WP Bakery...
Hi,
The current version of the WPBakery doesn't include the option that deactivate the SEO Tools.
Regards,
PenciDesign.
Ok,
could you ask them if that will be an option in the next version and/or if they know if there is a possible conflict with RankMath?
Cheers and Thanks
Hi,
I have forwarded your request to the WPBakery developer. Please await their response.
Regards,
PenciDesign.
hi Any news?
Hi,
I still haven't received a response from the WPBakery Developer. I'll update this ticket when they reply.
Regards,
PenciDesign.
Hi, its me again, any feedback vom WPBakery?
I see there is a new Version (7.5) out of the Box, can you hand it over pls?
Besides that any news regarding the initial question about Video-News with Humix?
Thanks
Hmm, well i will try it with the New Version to see what will happen with SEO...
Besides that any news regarding the initial question about Video-News with Humix?
Hi,
I'll take more time to check the Humix with the PenNews theme and then update this ticket soon.
Regards,
PenciDesign.
Hi there,
as you have closed this tickit i would like to ask if this "problem" is now solved and if so what i have to do?
Besides that:
I see thete is a WPBakery Update available, do you have it for the theme ready as well?
Thanks
Thanks, any news on the Humix thing?
Hi,
I'm still researching and working on the Humix issue.
Regards,
PenciDesign.