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  Public Ticket #3529974
Video News
Closed

Comments

  •  8
    Thomas started the conversation

    This is a follow Up for an E-Mail request which was this one:

    Hi Guys,

    thank you very much! Updated all good :)

    Anyway i found maybe an issue in the Theme with Videos. But ONLY in Safari Browser. It shows always Media error: Format(s) not supported or source(s) not found

    But i can not find out why, i tried tons of things like changing file name, changing from MP4 to WEBM, but nothing worked, Any Ideas?

    *****

    Now after i renewed my License for Support i hafe this specific Question which i like to get a solution for:

    Hi Guys,

    so we found out that as we are using a new CDN from Ezoic, Safari is not accepting Videos hosted on our own website. If i put an Youtublink into the Video-News this is working, but i do not want tu use Youtube. We have at hand a Website (given by the CDN) called Humix, but if i use Links to Videos from Humix, the Website shows only a non clickable Link in the News-Header instead of the Video. Any suggestions how we can try to use this links? Example for the Video-Link here: https://humix.com/IAqlLJAlzBu

    It is for this article:

    https://infos-grancanaria.com/2023/pedro-sanchez-erneut-zum-praesidenten-gewaehlt/

    Thanks for any feedback to find a way around for this Videos :)

    Would love to get a "smooth" solution to use this Videos as well.

  •  2,580
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   Thomas replied privately
  •  2,580
    PenciDesign replied

    Hi,

    About this case, please wait for me to debug this issue on our testing site and update your site as soon as possible.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    Oki Doki, i just await your feedback :)

  •  8
    Thomas replied

    Hi there,


    any update on this?

  •  2,580
    PenciDesign replied

    Hi,

    I am currently reviewing this case and will endeavor to update your site by the next day.

    Regards,
    PenciDesign.

  •  8
    Thomas replied

    Hi there,


    maybe i have something what can help you, the Webportal offers a Plug-In to include the Videos as well, but i can not use it as the same "problem" occurs just the Shortcode will be shown in the Theme-Article, not the Video itself. Here is the Plug.In, just in case you like to use it or investigate it: https://wordpress.org/plugins/humix/

  •  2,580
    PenciDesign replied

    Hi,

    Please re-send me the WordPress admin account, I can't log in with the old account.

    Regards,
    PenciDesign.


  •   Thomas replied privately
  •  2,580
    PenciDesign replied

    Hi,

    I've logged in but your site always shows this issue:

    Z8GEvuc.png

    Regards,
    PenciDesign.


  •   Thomas replied privately
  •  2,580
    PenciDesign replied

    Hi,

    I've tried many times but can't be logged in.

    Regards,
    PenciDesign.


  •   Thomas replied privately
  •  2,580
    PenciDesign replied

    Hi,

    I'll check again and update this ticket soon.

    Regards,
    PenciDesign.

  •  8
    Thomas replied

    Hi there 24 hours are over since 1 Week ;)


    So any Updates?

  •  2,580
    PenciDesign replied

    Hi,

    Sorry for the late reply because the issue is still not completely resolved.

    I'm currently working on your site and update this ticket when completed.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    Ok, great, at least the log in was now possible :)


    Thanks for lettuig me know. Awaiting then the next Update.

  •  8
    Thomas replied

    MERRY CHRISTMAS! First of all!


    I see an Update to Version 6.6.6 and was happy about it as it includes all the Premium-Plug-IN Updates as well, was thinking maybe also a fix for my problem, unfortuneately not :(


    Anyway, have a great Christmas and hope that we will have a solution soon :)

  •  8
    Thomas replied

    Hello and Happy New Year!

    Any Update  for this case? 


    If not i found a way to "sneak" around the Issue with a <div> insertion, not perfect but it works so far.


    Could you please let me know if you are still working on this?


    Besides that WPBakery has a new Update to Version 7.4, when will we get it from you?


    Cheers

  •   PenciDesign replied privately
  •  8
    Thomas replied

    Thankf for the WPBakery Update,


    as i am not able to contact the Support of WPBakery (as the Premium-luIn comes from you), could you ask the Support from them this:

    "Thank you for contacting Rank Math support.

    The only feature that can conflict is Social Media Sharing Previews. If WP Bakery adds the OpenGraph tags, it can conflict with the ones our plugin adds. There should be an option to disable their SEO module. You should check with their support to make sure that their module will not conflict with other SEO plugins.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else."

  •  2,580
    PenciDesign replied

    Hi,

    Thank you for providing this information.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    No problem, as this is maybe important, can you please sak WPBakery if it is possible to disable the SEO-Tool?

  •  2,580
    PenciDesign replied

    Hi,

    Which SEO tool are you referring to?

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    The SEO-Tool from WPBakery (should be possible to disable), as i Use RankMath. And maybe this both are colliding then.

  •  8
    Thomas replied

    So did you ask the Support from WPBakery?

    I installed the newest Version from WPBakery on my Test-Website (zhe one you are working on), but i can not find any possibility d

    to deactivate the SEo Tool from WP Bakery...

  •  2,580
    PenciDesign replied

    Hi,

    The current version of the WPBakery doesn't include the option that deactivate the SEO Tools.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    Ok, 


    could you ask them if that will be an option in the next version and/or if they know if there is a possible conflict with RankMath?


    Cheers and Thanks

  •  2,580
    PenciDesign replied

    Hi,

    I have forwarded your request to the WPBakery developer. Please await their response.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    hi Any news?

  •  2,580
    PenciDesign replied

    Hi,

    I still haven't received a response from the WPBakery Developer. I'll update this ticket when they reply.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    Hi, its me again, any feedback vom WPBakery?


    I see there is a new Version (7.5) out of the Box, can you hand it over pls?

    Besides that any news regarding the initial question about Video-News with Humix?

    Thanks

  •   PenciDesign replied privately
  •  8
    Thomas replied

    Hmm, well i will try it with the New Version to see what will happen with SEO...


    Besides that any news regarding the initial question about Video-News with Humix?

  •  2,580
    PenciDesign replied

    Hi,

    I'll take more time to check the Humix with the PenNews theme and then update this ticket soon.

    Regards,
    PenciDesign.


  •  8
    Thomas replied

    Hi there,


    as you have closed this tickit i would like to ask if this "problem" is now solved and if so what i have to do?


    Besides that:

    I see thete is a WPBakery Update available, do you have it for the theme ready as well?


    Thanks

  •   PenciDesign replied privately
  •  8
    Thomas replied

    Thanks, any news on the Humix thing?

  •  2,580
    PenciDesign replied

    Hi,

    I'm still researching and working on the Humix issue.

    Regards,
    PenciDesign.