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  Public Ticket #3535760
Issue with the Header edition
Closed

Comments

  • Chrystelle Ngoulou started the conversation

    Hi there, I hope my message finds you well.

    I'm trying to Edit the header of my website, but it's not working.
    "Header builder," > I import a Header >  "Edit with Penci Header Builder"> it opens a page but I can't do anything.

    Her is a print screen of what I see. Please help me.

    Thank you

  •  2,610
    PenciDesign replied

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   Chrystelle Ngoulou replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Please also send me your site URL.

    Regards,
    PenciDesign.


  •   Chrystelle Ngoulou replied privately
  •  2,610
    PenciDesign replied

    Hi,

    The problem is that your server has modified some default JS files of the WordPress core, so all the default features of WP Customizer can't work properly.

    I've enabled the DEBUG SCRIPT mode by modifying the wp-config.php file, now it woking correctly.

    Please clear your browser's cache and then recheck.

    Regards,
    PenciDesign.


  •   Chrystelle Ngoulou replied privately