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  Public Ticket #3541888
Service Unavailable
Closed

Comments

  • gamesmag started the conversation
    December 12, 2023 at 4:21pm

    Hello, 

    We have a big problem. After a theme update we can no longer access the admin area.

    Error 503: 

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    If we deactivate the theme via ftp, it works without any problems. 

    Can you help us? 

    Best regards

    Stefan


  •  2,541
    PenciDesign replied
    December 12, 2023 at 4:37pm

    Hi,

    For this specific situation, please send me your WordPress admin account and FTP login details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.


  •   gamesmag replied privately
  •  2,541
    PenciDesign replied
    December 13, 2023 at 1:40am

    Hi,

    I've checked your site, the problem is that one of your installed plugins has a conflict with the PHP version, so it makes the WordPress dashboard unable to work properly.

    I've activated the necessary plugins for your site.

    Please clear your browser's cache and then recheck.

    Regards,
    PenciDesign.