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  Public Ticket #3550969
The home page of the site is sprawling
Closed

Comments

  •  1
    idjon started the conversation
    December 28, 2023 at 1:05pm

    Good day!
    The home page of the site is sprawling. In the Firefox browser and on my phone, there is a large distance between the site header and the content. In Chrome browser there are no such problems.
    Best regards,
    Alexandr

    Attached files:  skrin.jpg

  •  2,541
    PenciDesign replied
    December 28, 2023 at 2:15pm

    Hi,

    Maybe this is an AdSense banner ad. I've checked your site on my browser but haven't found this area.

    2LbXM6y.png

    Regards,
    PenciDesign.


  •  1
    idjon replied
    December 28, 2023 at 2:41pm

    No. There is no Google AdSens code on the site. There's Yandex. Check on your phone or in different browsers.

  •  1
  •  2,541
    PenciDesign replied
    December 28, 2023 at 4:55pm

    Hi,

    Here is the latest screenshot on my Google Chrome:

    1PK5bl8.png

    Regards,
    PenciDesign.


  •  1
    idjon replied
    December 28, 2023 at 5:03pm

    Google Chrome is doing fine. Crashes in Mozilla Firefox, Microsof Edge and when viewing in a smartphone.

  •  2,541
    PenciDesign replied
    December 29, 2023 at 1:57am

    Hi,

    Here is a screenshot of Firefox, I've checked your site on multiple devices but haven't found any issues:

    uQeCUhM.png

    Regards,
    PenciDesign.


  •  1
    idjon replied
    December 29, 2023 at 8:23am

    It's very strange. Users complain and I have problems in some browsers too. Maybe you can tell me what it could be approximately. Ads have been removed. Doesn't help.

  •  2,541
    PenciDesign replied
    December 29, 2023 at 3:59pm

    Hi,

    Please send me the ads code that you've inserted to your site, I'll double check it on my testing site.

    Regards,
    PenciDesign.


  •   idjon replied privately
  •  2,541
    PenciDesign replied
    December 31, 2023 at 2:37am

    Hi,

    For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.

    Regards,
    PenciDesign.



  •   idjon replied privately
  •  2,541
    PenciDesign replied
    January 1, 2024 at 9:47pm

    Hi,

    I've config the new cache plugin and disabled some page optimization features.

    Please clear your browser's cache and then recheck.

    Regards,
    PenciDesign.


  •  1
    idjon replied
    January 1, 2024 at 11:31pm

    Thank you! Great! Everything works! What was the problem? For the future.
    Happy New Year!

  •  2,541
    PenciDesign replied
    January 2, 2024 at 1:41am

    Hi,

    The issue lies in the fact that the W3T Optimizer option has disrupted some elements of your site.

    Regards,
    PenciDesign.


  •  1
    idjon replied
    January 2, 2024 at 1:23pm

    Thank you! I've set up W3T Optimizer. It worked.