For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
I've checked your site, the problem is that one of your installed plugins has modified the AJAX response.
To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.
If i deactivate nextgen gallery plugin the problem dissapear, but this is not a solution because the problem continues on header builder. The plugin is updated to the last version.
Hi, i have a problem with header builder.
I enter to edit with penci header builder and when i try to edit a button, for example, i allways recibe a infinite load. I attached a photo
Attached files: Captura de pantalla 2024-01-04 092900.png
Hi,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Hi,
I've checked your site, the problem is that one of your installed plugins has modified the AJAX response.
To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.
Regards,
PenciDesign.
Hi,
If i deactivate nextgen gallery plugin the problem dissapear, but this is not a solution because the problem continues on header builder. The plugin is updated to the last version.
Thanks
Hi,
In this case, please wait for our team to double-check the testing site, and we will send you a reply as soon as possible.
Regards,
PenciDesign.
Hi!
Have you detected something??
Thanks
Hi,
I am still checking this case and will try to provide an update for you this week.
Regards,
PenciDesign.