URGENT: we encounter a bug with the Penci Featured Slider element in the latest Soledad version 8.4.4.
In the home of our site we need to set some sliders not visible in the desktop version and others in the mobile version with Elementor. With Soledad 8.4.4 version we get a javascript error generated in main.js (some like "Uncaught type error jQuery" and "Cannot read property '0' of undefined") and this crash prevents the rest of the operation including the other sliders visible on the page.
Please fix as soon as possible as we were unable to upgrade to 8.4.4 and, despite ourselves, had to downgrade to 8.4.3.
The problem may be related to the cache plugin and JS/CSS optimization on your site. Please update to version 8.4.4, then send me the WordPress admin account, and I'll help you check it.
URGENT: we encounter a bug with the Penci Featured Slider element in the latest Soledad version 8.4.4.
In the home of our site we need to set some sliders not visible in the desktop version and others in the mobile version with Elementor. With Soledad 8.4.4 version we get a javascript error generated in main.js (some like "Uncaught type error jQuery" and "Cannot read property '0' of undefined") and this crash prevents the rest of the operation including the other sliders visible on the page.
Please fix as soon as possible as we were unable to upgrade to 8.4.4 and, despite ourselves, had to downgrade to 8.4.3.
Hi,
The problem may be related to the cache plugin and JS/CSS optimization on your site. Please update to version 8.4.4, then send me the WordPress admin account, and I'll help you check it.Regards,
PenciDesign.
Hi,
I've reconfigured your site.
Please clear your browser's cache and then recheck.
Regards,
PenciDesign.
Hi,
I've re-update your site.
Please clear your browser's cache and then recheck.
Regards,
PenciDesign.
So, thank you so much!!
Finally, everithing is working now with version 8.4.4.
Can I ask if you have uploaded newer version of some files for your theme?
Can we safely update to the future versions?
Best regards
Hi,
You can update the Soledad theme in the future without any risk.
Regards,
PenciDesign.
I updated to 8.4.4 then the Penci Slider stopped showing. Can you please help?
Hi @michele207,
Please create a new ticket with your site login information. I'll help you check it.
Regards,
PenciDesign.
I can't create a new ticket :( I joined the Facebook group and posted my question there.
Hi @michele207,
Please send me the account info to [email protected]
Regards,
PenciDesign.
Email sent :) Thank you
Hi @michele207,
Please check your email.
Regards,
PenciDesign.
After the update to latest version important features like Penci slider, Carasoul feature are not working. Disappointed.
Please fix the bug asap
Hi @Henry,
Please send me your site information to [email protected]. I'll check and help you fix it.
Regards,
PenciDesign.
In Penci slider FLIP effect link to post not working now. If possible please fix
Hi @Henry,
Please send me this issue detail via email.
Regards,
PenciDesign.
Already sent with details and site information