Hi. Lately I've been using a theme called "Jannah", which works perfectly, making the site faster. When I activate the "Soledad" theme, the site has a very slow response - a page that took 1 second to open now sometimes takes more than 10 and the message "error establishing connection to database" frequently appears. ...I would like to know what in the theme is causing this slowness, if there is a solution for this.
Remembering that I cannot leave the theme (Soledad) active at the moment, due to these problems and because the site needs to be up 24 hours.
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
I did not receive authorization to release login and password. Can you tell me what I need to do to make the site fast? It becomes very slow when the theme is activated.
2. Regarding the issue of establishing a connection, it is related to the hosting and database connection. Please contact the hosting support to obtain an efficient solution.
Hi. Lately I've been using a theme called "Jannah", which works perfectly, making the site faster. When I activate the "Soledad" theme, the site has a very slow response - a page that took 1 second to open now sometimes takes more than 10 and the message "error establishing connection to database" frequently appears. ...I would like to know what in the theme is causing this slowness, if there is a solution for this.
Remembering that I cannot leave the theme (Soledad) active at the moment, due to these problems and because the site needs to be up 24 hours.
HI,
For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issue.
Regards,
PenciDesign.
Hi,
In general, please follow the page speed optimization guide by following the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimization
Regards,
PenciDesign.
Hi, the guide didn't work. Tell me something, what is the minimum requirement for the theme to run without crashes, delays, etc...?
Regarding login, I would need to do this later here in Brazil, which is when the site has less access.
If nothing works, is there a refund policy for Envato?
Goodnight.
I did not receive authorization to release login and password.
Can you tell me what I need to do to make the site fast?
It becomes very slow when the theme is activated.
Hi,
1. Please follow the document at this link to understand how to speed up your site: https://soledad.pencidesign.net/soledad-document/#speed-optimization
2. Regarding the issue of establishing a connection, it is related to the hosting and database connection. Please contact the hosting support to obtain an efficient solution.
Regards,
PenciDesign.