Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3567289
Front end submission cant access gallery
Closed

Comments

  • wetvibes started the conversation
    January 22, 2024 at 9:46pm

    When a user tries to upload images to front end submission gallery nothing happens when you click on Chose image.

  •  2,267
    PenciDesign replied
    January 23, 2024 at 1:32am

    Hi,

    Please go to Appearance → Customize → General → General Settings → turn off the "Limit User Access Media Library" option.

    Regards,
    PenciDesign.


  •   wetvibes replied privately
  •  2,267
    PenciDesign replied
    January 23, 2024 at 8:43am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   wetvibes replied privately
  •  2,267
    PenciDesign replied
    January 24, 2024 at 2:45am

    Hi,

    I've checked your site, the problem is that one of your plugins has modified the media upload features.

    To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

    Regards,
    PenciDesign.