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  Public Ticket #3574341
News Ticker
Closed

Comments

  • Stacey started the conversation
    January 31, 2024 at 7:36pm

    Hi,  

    I can't find the News Ticker content block. I'm using PennNews vs 6.6.6

    I've done a search in Elements for "News Ticker" and nothing shows up.


    Thanks very much!

  •  2,267
    PenciDesign replied
    February 1, 2024 at 2:05am

    Hi,

    Please ensure that you have installed and activated the Penci Framework plugin, then check again.

    w7MCCgB.png

    Regards,
    PenciDesign.


  •   Stacey replied privately
  •  2,267
    PenciDesign replied
    February 2, 2024 at 5:27pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Stacey replied privately
  •  2,267
    PenciDesign replied
    February 3, 2024 at 3:14am

    Hi,

    I've checked your site, and the issue is that the Advanced Ads plugin has modified the WPBakery Elements, causing some PenNews elements not to display correctly.

    Regards,
    PenciDesign.


  • Stacey replied
    February 5, 2024 at 3:45pm

    I disabled all of the Advanced ad plugins, and I'm still unable to see the elements. 

    ?? Was there something specific that I could tell the Advanced Ads developer?

    Thank you!

  •  2,267
    PenciDesign replied
    February 6, 2024 at 2:19am

    Hi,

    Please send me the FTP account details, and I'll help you troubleshoot all the plugins on your site.

    Regards,
    PenciDesign.