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  Public Ticket #3575308
Footer duplicated
Closed

Comments

  •  2
    lionden started the conversation

    I am using Soledad 8.4.3 and in the last two updates after that, my footer gets duplicated. Oddly, the duplicates are almost identical, ut some elements are not quite the same. 

    When I look at my footer widget. I can only find one version, not the other. 

    I retain a service to help me with these kinds of issues and they tell me not to update Soledad and "wait for them to fix that bug." They've tested the last two updates and both create the duplicate footer, so I'm stuck on this version for now. They suggested for me to "let the developer know" and so here I am, telling you.

    Do you have a fix in the works—or are my WP team mistaken in the cause?

    [Note: I did not think to take a screenshot of the duplicated footer and it does not show up in the older version of Soledad theme that I'm using now.]

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   lionden replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site, the footer already display correctly, here is the screenshot:

    HP1ljAt.png

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  •  2
    lionden replied

    Thanks for taking the time to look at my site. You probably noticed that I'm using an older version of the Soledad theme.

    I apologize for any lack of clarity on my part in earlier messages. I already know that there is a single footer. Now. That's because when we updated to the newer Soledad versions and it created a duplicated footer, we restored a backup with the older Soledad version that had a single footer. That's the only way we could get rid of the extra footer to give our current users a good experience on our website.

    When the next new version of Soledad came out after that, we tried updating the theme again. And again, we ended up with a duplicated footer. We cannot find where or how it is duplicating, so we once again went back to the older version of Soledad theme. That is, we took steps to remove the duplicated footer on our live website—which is what everyone sees now.

    The problem I'm trying to solve is how to update the theme without it creating an extra footer.

  •  2,610
    PenciDesign replied

    Hi,

    Please update Soledad to the latest version, I'll re-check and then help you config the Footer.

    Regards,
    PenciDesign.


  •  2
    lionden replied

    Okay, I updated Soledad theme and now you can see the duplicated footer. 

    This is the footer that should be there (alone): 

    9241028554.png
  •  2,610
    PenciDesign replied

    Hi,

    I've fixed this issue by removing the footer.php on the child theme.

    If you want to add the custom code to the footer, please go to Appearance → Customize → Footer → General.

    Regards,
    PenciDesign.


  •  2
    lionden replied

    Awesome! Thank you so much for your help with this issue!