After uploading the theme to the website, the moment I clicked Activate the whole website crashed. I couldn't even get into the dashboard.
I had to go and restore to a previous days' backup through the server to be able to access the websites dashboard and change back to the original theme.
Does anyone know why that happened or how to fix that?
I even get an error before even installing it. After I click 'live preview' it says there was a critical error and to check the mailbox but there's nothing there.
Here's the log I got from the debug
The "removed" keyword in there is me removing the server/website that's all
After uploading the theme to the website, the moment I clicked Activate the whole website crashed. I couldn't even get into the dashboard.
I had to go and restore to a previous days' backup through the server to be able to access the websites dashboard and change back to the original theme.
Does anyone know why that happened or how to fix that?
I even get an error before even installing it. After I click 'live preview' it says there was a critical error and to check the mailbox but there's nothing there.
Here's the log I got from the debug
The "removed" keyword in there is me removing the server/website that's all
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply. I'll log in and try to help you check this problem.
Regards,
PenciDesign.
There's already a private one if you could go and check that out
an open private ticket*
Hi,
Please ensure that you’ve updated the Elementor plugin to the latest version and then check again.
Regards,
PenciDesign.
before installing the theme?
Hi,
Yes. Please update the WordPress core and all plugins before activating the Soledad theme.
Regards,
PenciDesign.
If I use the 6.4 wordpress version do I also have to use a specific php version? or 7.1.33 is fine
Hi,
You should use PHP 7.4 or 8.0
Regards,
PenciDesign.
Is PHP version 8.1.27 okay? or should I use 8.0.30
Hi,
You should use PHP 8.0
Regards,
PenciDesign.