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  Public Ticket #3579315
Installing Crashed the website
Closed

Comments

  •  1
    nikkatsougris started the conversation

    After uploading the theme to the website, the moment I clicked Activate the whole website crashed. I couldn't even get into the dashboard.

    I had to go and restore to a previous days' backup through the server to be able to access the websites dashboard and change back to the original theme.

    Does anyone know why that happened or how to fix that?

    I even get an error before even installing it. After I click 'live preview' it says there was a critical error and to check the mailbox but there's nothing there.

    Here's the log I got from the debug

    The "removed" keyword in there is me removing the server/website that's all

    PHP Fatal error:  Uncaught Error: Call to undefined method PenciSoledadElementorModulesPenciStickyModule::get_experimental_data() in /var/www/vhosts/removed/wp-content/themes/soledad/inc/elementor/includes/modules-manager.php:108
    Stack trace:
    #0 /var/www/vhosts/removed/wp-content/themes/soledad/inc/elementor/loader.php(263): PenciSoledadElementorManager->__construct()
    #1 /var/www/vhosts/removed/wp-includes/class-wp-hook.php(287): PenciSoledadElementorLoader->on_elementor_init('')
    #2 /var/www/vhosts/removed/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #3 /var/www/vhosts/removed/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /var/www/vhosts/removed/wp-content/plugins/e in /var/removed/wp-content/themes/soledad/inc/elementor/

  •  2,267
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply. I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •  1
    nikkatsougris replied

    There's already a private one if you could go and check that out 

    an open private ticket*

  •  2,267
    PenciDesign replied

    Hi,

    Please ensure that you’ve updated the Elementor plugin to the latest version and then check again. 

    Regards,
    PenciDesign. 

  •  1
    nikkatsougris replied

    before installing the theme?

  •  2,267
    PenciDesign replied

    Hi,

    Yes. Please update the WordPress core and all plugins before activating the Soledad theme.

    Regards,
    PenciDesign.


  •  1
    nikkatsougris replied

    If I use the 6.4 wordpress version do I also have to use a specific php version? or 7.1.33 is fine

  •  2,267
    PenciDesign replied

    Hi,

    You should use PHP 7.4 or 8.0

    Regards,
    PenciDesign.


  •  1
    nikkatsougris replied

    Is PHP version 8.1.27 okay? or should I use 8.0.30

  •  2,267
    PenciDesign replied

    Hi,

    You should use PHP 8.0

    Regards,
    PenciDesign.