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  Public Ticket #3582238
Homepage images incorrect resolution
Closed

Comments

  • Paulina started the conversation

    Hi,

    While entering recipes to my www, the featured image that shows on homepage are zoomed in and fuzzy. Please help. Thanks.

    Attached files:  IMG_1355.jpg

  •  2,610
    PenciDesign replied

    Hi,

    Have you installed any image optimization plugins?

    Regards,
    PenciDesign.


  • Paulina replied

    Hi, yes. Optimus.

  • Paulina replied

    Problem only occurs with new posts.

  •  2,610
    PenciDesign replied

    Hi,

    Please disable all the image optimization compress features and then check again. TheĀ Optimus plugin has compressed all the images.

    Regards,
    PenciDesign.


  • Paulina replied

    Did that but no change.

    The theme is cropping and zooming the image that shows in homepage.

    If I upload an image 255x300px it will show correctly but in bad quality.

    But this only happens in new posts. Old posts are OK. Please check www.polinenlacocina.cl. Featured image for post "Tarta de ricota" is zoomed.

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.


  •   Paulina replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've configured the WP-Optimize plugin,

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  • Paulina replied

    Issue persists.

  •  2,610
    PenciDesign replied

    Hi,

    This is a problem with one of your installed plugins. Soledad theme can't modify the image quality.

    To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

    Regards,
    PenciDesign.