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  Public Ticket #3591526
Mobile Images not diplaying
Closed

Comments

  • rettigt1 started the conversation

    Hi,

    I am using Soledad for www.mattsoutdoorsolutions.com and for some reason the images are not displaying on several pages, but only in mobile version. The desktop view is all good. I have reinstalled the theme, changed cache plugins, and changed image optimization plugins with no luck.

    Any help would be great! Thanks!

    Tyler



  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   rettigt1 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've configured the WP-Rocket and Elementor plugins.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  •   rettigt1 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site on my phone, all the images showing properly, here is the screen recorder video: https://streamable.com/9z3esj

    Please make sure you've cleared all the browser caches and then check again. You can check the non-cache by adding some extra parameter at the end of the URL: https://www.mattsoutdoorsolutions.com/?cache=0

    Regards,
    PenciDesign.

  •   rettigt1 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Have you installed any server-level cache or are you using a CDN service?

    Regards,
    PenciDesign.


  •   rettigt1 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've fixed the cache issue by switching the WP-Rocket to W3 Total Cache, and then clearing all the site cache again.

    Regards,
    PenciDesign.


  •   rettigt1 replied privately