Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3596208
Penci Advanced Carousel
Closed

Comments

  • dash5 started the conversation

    When I use the Penci Advanced Carousel in elementor nothing shows up when I click to add Slider images. This also happens if i click on 'style' and then the option of slider overlay.

    Attached files:  Screenshot 2024-02-29 195707.png

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   dash5 replied privately
  •   dash5 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site, and all the Elementor element settings panels showing correctly without any issues, here is the screenshot:

    qc65DWR.png

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  • dash5 replied

    Hi Can you try it on the homepage, that's where the issue is primarily happening for me.

  •  2,610
    PenciDesign replied

    Hi,

    Here is the screenshot of the homepage:

    8Qg8Axb.png

    Regards,
    PenciDesign.


  • dash5 replied

    The General comes up but when i click on slider items, its just blank

    Attached files:  penci_error2.png

  •  2,610
    PenciDesign replied

    Hi,

    The problem may be that one of your installed plugins is conflicting with the Elementor editor mode because it's not showing on my testing site.

    To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

    Regards,
    PenciDesign.