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  Public Ticket #3596324
video not playing
Closed

Comments

  • vinkbhat started the conversation
    March 1, 2024 at 7:13am

    Hi,

    I have added videos on a page on my website, but these vVideos are not playing, I have mentioned URL which contains the videos.

    Please advise.

    Regards,

    Vinod 

  •  2,541
    PenciDesign replied
    March 1, 2024 at 8:36am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   vinkbhat replied privately
  •  2,541
    PenciDesign replied
    March 3, 2024 at 5:27pm

    Hi,

    I've configured the Elementor settings for your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  •   vinkbhat replied privately
  •  2,541
    PenciDesign replied
    March 8, 2024 at 5:32am

    Hi,

    The problem is that one of your installed plugins has modified the Elementor video output for the guest user, so it doesn't work correctly.

    To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

    Regards,
    PenciDesign.