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  Public Ticket #3607859
Database connection issue
Open

Comments

  •  1
    caslanr started the conversation

    Hi,

    I just installed theme but it throws database connetion issue tim to time. Can you please have a look?


    Best regards,

    Mehmet.

  •  2,244
    PenciDesign replied

    Hi,

    Regarding the connection issue, please contact the hosting support, as the Soledad theme doesn't have any impact on the database.

    Regards,
    PenciDesign.


  •  1
    caslanr replied

    You didn't understand. Some plugin or something in the theme code is overloading the server. That's why it gives an error. IĀ can turn on logs, then can someone connect my website and check logs please?

  •  1
    caslanr replied

    This is last 1 week of server load. It never past 20% but since IĀ installed theme, it passes sustainable zone. Probably it has conflic with some plugins but I need your help to figure out.

    4328378907.png


  •  2,244
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   caslanr replied privately
  •   caslanr replied privately
  •  2,244
    PenciDesign replied

    Hi,

    I've checked your site, and the problem seems to be caused by the numerous plugins you've installed, which is affecting the page speed. Please review and activate only the necessary plugins.

    When it comes to the sidebar content, the front-end display will adhere to the theme's design, whereas the back-end will display in a standard WordPress style. As a result, there may be differences in appearance.

    Regards,
    PenciDesign.



  •  1
    caslanr replied

    ok, I will disable plugins one by one and figure out which one is causing issue. Thanks