Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3627963
Can't set featured image
Closed

Comments

  • Eli started the conversation

    Hello, 

    I can't set a featured image on a post. I don't have this button you see on the image highlighted in red. I just tried to change themes with the standard WordPress theme and it worked on that one.

    These are the plugin's I have activated.

    3176326411.png


    Can you help me solve this issue? 

    Thanks in advance

    Attached files:  WordPress-post-editor-with-the-highlighted-set-featured-image-button.png

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Eli replied privately
  •  2,610
    PenciDesign replied

    Hi,

    Upon checking your site, I found that the issue arises from Advanced Custom Field PRO, which has added some JavaScript error code on the back-end. Consequently, the featured image button isn't functioning properly.

    Please try disabling this plugin, clear all browser cache, and then check again.

    Regards,
    PenciDesign.