Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3629991
Feature images no longer seen on Facebook
Closed

Comments

  •  1
    Dan started the conversation

    Our feature image used to show when posting a blog URL to Facebook. But now there is just a partial view of the logo (see screenshot). On FB, it looks correct in the setup until we hit Post, then the feature image always disappears. The only change I've made is updating the theme about 10 days ago. I've tried disabling the cache plugin; disabling lazyload, etc. -- so far, nothing is working. What can be wrong? Thanks.

    Attached files:  FB-feature-image-gone.jpg

  •  2,610
    PenciDesign replied

    Hi,

    In this case, please install the Open Graph and Twitter Card Tags plugin at this link: https://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/

    Regards,
    PenciDesign.

  •  1
    Dan replied

    Unfortunately, that didn't work. I'm using the defaults on that plugin, although there appears to be thousands of combinations of settings. But -- why would I need a plugin? I have many sites that don't have one, and Soledad used to work great without one. What has changed, and how do I change it back? Thanks.

  •  2,610
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Dan replied privately
  •  1
    Dan replied

    It appears to be working now! Thanks!! I noticed you deactivated the OG plugin, which is great. Was it something I could fix in the future, or was it strictly a support issue?

  •  2,610
    PenciDesign replied

    Hi,

    I'm still not logged in to your site, so I haven't modified or deactivated any plugins.

    Please keep all currently activated plugins if they are working.

    Regards,
    PenciDesign.