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  Public Ticket #3634285
500 Error
Closed

Comments

  • Chris started the conversation
    April 24, 2024 at 6:12am

    We have installed installed the them from the backend but the fronted is not showing up. Can you please help me? We are getting a 500 Error.

  •  2,609
    PenciDesign replied
    April 24, 2024 at 6:18am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Chris replied privately
  •  2,609
    PenciDesign replied
    April 24, 2024 at 6:46am

    Hi,

    I've checked your site, please downgrade the PHP version on the server to 8.0 and then check again.

    Regards,
    PenciDesign.


  • Chris replied
    April 24, 2024 at 7:35am

    8.1 was as far as it would go back. I set it to that. Will that work?

  •  2,609
    PenciDesign replied
    April 24, 2024 at 8:52am

    Hi,

    Let's try this version; I'll help you debug your site.


    Regards,
    PenciDesign.