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  Public Ticket #3641783
Install them fail
Closed

Comments

  • Lê started the conversation
    May 6, 2024 at 4:50am

    Hi,

    After install the theme, i got the message as attachment, pls guide me what i should do next?


    Attached files:  broken them.JPG

  •  2,540
    PenciDesign replied
    May 6, 2024 at 4:53am

    Hi,

    The problem is that you've uploaded the wrong theme file.

    Please extract the downloaded file, upload the soledad.zip file only.

    Regards,
    PenciDesign.


  • Lê replied
    May 6, 2024 at 6:04am

    Currently, the theme is working, you can see my website: https://hthaostudio.com/

    but this message still remind, what should i do?

  •  2,540
    PenciDesign replied
    May 6, 2024 at 6:35am

    Hi,

    Please send me the screenshot of the message.

    Regards,
    PenciDesign.


  • Lê replied
    May 6, 2024 at 6:49am

    Pls see the attachment

    Attached files:  SCREENHOT.JPG

  •  2,540
    PenciDesign replied
    May 6, 2024 at 10:10am

    Hi,

    The issue is that WordPress has scanned the wp-content/themes folder and found that the directory is not a theme folder.

    Please check all the themes you've uploaded and ensure they are WordPress themes, not data folders.

    Regards,
    PenciDesign.


  • Lê replied
    May 6, 2024 at 1:16pm

    Problem solved, thank you for your support.