Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3648011
Feature Images not Displaying
Closed

Comments

  • loganuniacke started the conversation
    May 15, 2024 at 9:08am

    Hi I'm finding the feature image isn't displaying in a blog post and it isn't displaying in the penci grids on the homepage. 

    What do you think might be the issue?

    Regards. Josh

  •  2,668
    PenciDesign replied
    May 15, 2024 at 11:23am

    Hi,

    The problem is that your site is missing some image sizes, please install the Regenerate Thumbnails plugin and then regenerate all the image sizes by following the document at this link: https://wordpress.org/plugins/regenerate-thumbnails/

    Regards,
    PenciDesign.


  • loganuniacke replied
    May 15, 2024 at 11:45am

    I have done this just now and the issue is still happening on both pages. I tested in a new browser with no success. Any other suggestions?

  •  2,668
    PenciDesign replied
    May 15, 2024 at 11:47am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   loganuniacke replied privately
  •  2,668
    PenciDesign replied
    May 15, 2024 at 1:22pm

    Hi,

    I can't be logged in because of the wrong password.

    Regards,
    PenciDesign.


  •   loganuniacke replied privately
  •  2,668
    PenciDesign replied
    May 16, 2024 at 2:08am

    Hi,

    I've fixed this issue by disabling the Siteground lazyload option.

    Soledad theme already included the lazyload feature so you need to turn it off on another plugin you've installed.

    Regards,
    PenciDesign.


  • loganuniacke replied
    May 16, 2024 at 2:36am

    Thanks for your support and prompt response.