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  Public Ticket #3654112
penci slider
Closed

Comments

  •  6
    Leo started the conversation

    why my penci slider can't show on desktop and mobile 

    but when i am in setting , it looks works

    5262899499.png


    Attached files:  slider01.png

  •  2,540
    PenciDesign replied

    Hi,

    Your site contains some issues with the mixed content loading, so the slider can't work properly on the mobile.

    Please install the Really Simple SSL plugin and follow the document at this link to fix this issue: https://wordpress.org/plugins/really-simple-ssl/

    Regards,
    PenciDesign.


  •  6
    Leo replied

    actully it doesnt work on my desktop mode and mobile now

  •  2,540
    PenciDesign replied

    Hi,

    I have another option for your site.

    The problem is that some plugins/options have been saved with the HTTP protocol, while your site serves content via HTTPS. As a result, the browser cannot render all the links that start with the HTTP protocol.

    For an easy solution, you should install the Easy HTTPS Redirection (SSL) plugin from this link: https://wordpress.org/plugins/https-redirection/

    Regards,
    PenciDesign.


  •  6
    Leo replied

    hi
    it still not working or what should I do next

  •  2,540
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you configure it.

    Regards,
    PenciDesign.



  •   Leo replied privately
  •  2,540
    PenciDesign replied

    Hi,

    I've checked your site, and the problem is that the Autoptimize plugin has compressed all the JS files with a syntax error, so the slider and other JS functions can't work properly.

    I've deactivated the JS/CSS optimization in this plugin, and now the slider is working correctly.

    Please clear all your browser caches and check again.

    Regards,
    PenciDesign.


  •  6
    Leo replied

    you are turly my hero thank you so much

  •   Leo replied privately
  •  2,540
    PenciDesign replied

    Hi,

    I can't log in to your site again, so I'll send you a quick guide.

    Please go to Dashboard → Users → Profile → Language and change the language in this option field.

    Regards,
    PenciDesign.


  •  6
    Leo replied

    thx I thought it in setting > general