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  Public Ticket #3657922
Demo import not successful
Closed

Comments

  • sourav started the conversation
    May 30, 2024 at 3:34pm

    Hi, Just installed the theme and while importing the demo data , it is getting stuck while importing and the importing process in not getting completed/successful.

    i tried it different demos but the same thing is happening every time 

    Attached files:  Screenshot 2024-05-30 210235.png

  •  2,668
    PenciDesign replied
    May 30, 2024 at 3:36pm

    Hi,

    For this case, please send me your WordPress admin account and the name of the demo you want to import in a PRIVATE reply. I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   sourav replied privately
  •  2,668
    PenciDesign replied
    May 30, 2024 at 4:22pm

    Hi,

    I've tried to debug your site, it shows this notice:

    XJA34XI.png

    Please contact your hosting provider to request an increase in the Connection Timeout value, and then check again.

    Regards,
    PenciDesign.


  •   sourav replied privately
  •  2,668
    PenciDesign replied
    May 31, 2024 at 1:30am

    Hi,

    I've imported the demo data for your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  • sourav replied
    June 1, 2024 at 7:04am

    Thank You very much , but I am planning to use soledad on another domain , can you help me install the demo on that domain

  •  2,668
    PenciDesign replied
    June 1, 2024 at 8:10am

    Hi,

    You can install any demo yourself by following the document guide at this link: https://soledad.pencidesign.net/soledad-document/#import-demo

    Regards,
    PenciDesign.