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  Public Ticket #3658665
Video Page Error
Closed

Comments

  •  4
    AlbertCrane4 started the conversation
    May 31, 2024 at 9:00pm

    When i click the video thumbnail, the page is loading in an iframe, which looks like a lightbox on top of the current page. like you're trying to load the video file/player onto the page, but instead you're loading the next page into that iframe. without going to that page. 

    I recorded a video of this, which you can download here: 

    https://drive.google.com/file/d/1wiJeFKHem9UbHEWlgiHIhETU__qk1VvP/view?usp=sharing

    Hopefully this makes sense, please let me know when this is updated, so i can take this page live. 

  •  2,661
    PenciDesign replied
    June 1, 2024 at 1:27am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   AlbertCrane4 replied privately
  •  2,661
    PenciDesign replied
    June 1, 2024 at 3:08am

    Hi,

    I've checked your site, the problem is that you've inserted the full HTML code into the post format option.

    bovhhx8.png

    In this option field, you only need to enter the video URL: https://players.brightcove.net/6125588045001/eDkhnpC3V_default/index.html?videoId=6342305812112

    Regards,
    PenciDesign.


  •   AlbertCrane4 replied privately
  •   AlbertCrane4 replied privately
  •  2,661
    PenciDesign replied
    June 1, 2024 at 5:01am

    Hi,

    The issue is that the popup video content only supports videos from YouTube and Vimeo. We will check and resolve this issue as soon as possible.

    Regards,
    PenciDesign.


  •  4
    AlbertCrane4 replied
    June 1, 2024 at 12:49pm

    How do i turn it off until

    you support our video player? 

    also, i don't remember turning it on? 

  •  2,661
    PenciDesign replied
    June 1, 2024 at 4:43pm

    Hi,

    Please go to Appearance → Customize → Posts Layouts → Other Layouts → Enable Click on Posts Thumbnail to Play Video: modify this option.

    Regards,
    PenciDesign.



  •   AlbertCrane4 replied privately
  •  2,661
    PenciDesign replied
    June 2, 2024 at 1:22am

    Hi,

    We'll attempt to integrate this feature in the next theme update, which is expected to be released in the middle of this month.

    Regards,
    PenciDesign.


  •  4
    AlbertCrane4 replied
    June 23, 2024 at 2:14am

    was this fix in the update which happened today, does this work for the brightcove video player now? 

  •  2,661
    PenciDesign replied
    June 23, 2024 at 2:25am

    Hi,

    We are still working on this issue, so it is not included in this update.

    Regards,
    PenciDesign.