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  Public Ticket #3662300
Error Loading Dashboard for Editor and Author Role
Closed

Comments

  • osegunfunmi started the conversation
    June 7, 2024 at 2:07am

    Hello Developer,

    Please help. I created 2 new users with Author and Editor roles respectively. Sadly, they are uable to load the dashboard correctly as everything is scattered (see attached screenshot). I have updated the PHP version to 8.0 and also ensure that all plugins are upto date.

    Please help me for possible solutions.

    Attached files:  Capture2.PNG
      Capture.PNG

  •  2,580
    PenciDesign replied
    June 7, 2024 at 4:11am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   osegunfunmi replied privately
  •  2,580
    PenciDesign replied
    June 7, 2024 at 12:57pm

    Hi,

    I've updated your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  • osegunfunmi replied
    June 10, 2024 at 1:57pm

    Hello, the issue was initially resolved but its now affectin g the admin account.


    What is the lasting solution to this issue, it is not good for a new business.


    please help. you can login using the same password i provided previously


  •  2,580
    PenciDesign replied
    June 10, 2024 at 2:40pm

    Hi,

    What is the issue related to the admin account? Please send me the screenshot.

    Regards,
    PenciDesign.