I work with software and troubleshooting, so I feel defeated not finding a post where this issue was already addressed. Soooo, I will have to bother you a bit ;-)
I love the features, but I can't download some of the Penci blocks or templates inside the Elementor Pro page.
I get this error message: "The element can't be loaded from server."
My workaround was to install every theme that had the blocks or templates I wanted and upload them to my own library, but this is not doable anymore since I don't want to uninstall my current layout.
Is this something that can be fixed? What I loved about Soledad was having access to so many demos and themes, and I will be quite sad if this is not possible.
I already checked with my hosting provider, and they said it's nothing on their end, so I hope you can help.
I haven't been able to upload any of the templates or blocks I want for almost 2 days now... Is there a workaround or is it due to my hosting company? Does this happen a lot?
There is no way to fix the issue with the server. You should try importing the block/template again after it fails. The server will check and continue working from the last state.
No, PenciDesign. The issue is with the new version of Elementor.
I have several Soledad templates. All are updated, but the newest one has a problem: "The element can't be loaded from the server." Older versions work well. The problem started after upgrading Elementor to version 3.25.
Hi Penci Design Team,
I hope you are well!
I work with software and troubleshooting, so I feel defeated not finding a post where this issue was already addressed. Soooo, I will have to bother you a bit ;-)
I love the features, but I can't download some of the Penci blocks or templates inside the Elementor Pro page.
I get this error message: "The element can't be loaded from server."
My workaround was to install every theme that had the blocks or templates I wanted and upload them to my own library, but this is not doable anymore since I don't want to uninstall my current layout.
Is this something that can be fixed? What I loved about Soledad was having access to so many demos and themes, and I will be quite sad if this is not possible.
I already checked with my hosting provider, and they said it's nothing on their end, so I hope you can help.
Take care and enjoy your day!
Best,
Tove
Example of when I try to download "Style Section_Elegance News Home 2" or other blocks or templates from that demo.
Hi,
The problem is that your server can't connect to our demo data center to retrieve the demo data. Please try importing it again after a few minutes.Regards,
PenciDesign.
Hi team!
Thanks for the reply!
So how can I fix the issue with the server?
I haven't been able to upload any of the templates or blocks I want for almost 2 days now... Is there a workaround or is it due to my hosting company? Does this happen a lot?
Thanks for the help! :-)
Hi,
There is no way to fix the issue with the server. You should try importing the block/template again after it fails. The server will check and continue working from the last state.
Regards,
PenciDesign.
No, PenciDesign. The issue is with the new version of Elementor.
I have several Soledad templates. All are updated, but the newest one has a problem: "The element can't be loaded from the server." Older versions work well. The problem started after upgrading Elementor to version 3.25.
Hi @limijer,
Please re-update the Soledad theme by following the detailed instructions in the document at this link:
How to re-update the Soledad theme?
Regards,
PenciDesign.