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  Public Ticket #3682274
problem on page when adding penci blocks
Closed

Comments

  • myriem started the conversation
    July 9, 2024 at 3:31am

    Hello,

    When I add a penci block (latest posts - featured posts) then i have an error message when visualizing the page. I already tried to deactivate all plugins and only activate penci ones but it still doesn't work.

  •  2,540
    PenciDesign replied
    July 9, 2024 at 3:41am

    Hi,

    Please send me the screenshot that related to this issue.

    Regards,
    PenciDesign.


  • myriem replied
    July 9, 2024 at 4:09am

    Hello,

    please find the screenshots


    2481640747.png


    2696746391.png


  •  2,540
    PenciDesign replied
    July 9, 2024 at 4:30am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   myriem replied privately
  •   PenciDesign replied privately
  •   myriem replied privately
  •  2,540
    PenciDesign replied
    July 9, 2024 at 3:53pm

    Hi,

    I'm not sure why this code appears on your site because all the elements are showing correctly on my end.

    This is why I need the admin account to check it.

    Regards,
    PenciDesign.


  •   myriem replied privately
  •  2,540
    PenciDesign replied
    July 10, 2024 at 1:31am

    Hi,

    1. I've fixed your site's issue by re-updating the Soledad theme.

    2. In general, I recommend downgrading the PHP version on your server to 8.0 to ensure the best plugin compatibility.

    Regards,
    PenciDesign.


  • myriem replied
    July 10, 2024 at 5:39am

    Hello,

    Thank you for your help !

    Kind regards