Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3688090
Fatal error
Closed

Comments

  •  3
    eivindert started the conversation
    July 17, 2024 at 6:01pm

    Hi, 

    My site is crashing after new Wordpress-update. 

    Serverguys says its the theme "eating up" all memory. 


    Any idea what I can do? 


    [17-Jul-2024 17:53:28 UTC] PHP Fatal error:  Allowed memory size of 805306368 b
ytes exhausted (tried to allocate 4295229440 bytes) in /cust/0/sosial_14233/testxs_23782/site/public/wp-includes/theme.php on line 325



  •  3
    eivindert replied
    July 17, 2024 at 7:58pm

    I have now loaded a backup so the site is not running the latest wordpress update. Whenever I update it the site crashes due to PHP memory. 

  •   eivindert replied privately
  •   PenciDesign replied privately
  •   eivindert replied privately
  •  2,540
    PenciDesign replied
    July 18, 2024 at 8:00am

    Hi,

    I've fixed your site issue by downgrading the PHP version to 8.0 and deactivating the Query Monitor plugin.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  •  3
    eivindert replied
    July 18, 2024 at 8:08am

    Thanks :) 

    Do you think it would be safe to upgrade to new wordpress now then? 

  •  2,540
    PenciDesign replied
    July 18, 2024 at 8:09am

    Hi,

    I've also updated your site to the new version of the WordPress.

    Everything is working correctly without any issue.

    Regards,
    PenciDesign.


  •  3
    eivindert replied
    July 18, 2024 at 8:15am

    Ah your a genious! :) 

    Was it php version that did the error you think? 

  •  2,540
    PenciDesign replied
    July 18, 2024 at 8:17am

    Hi,

    Some plugins you've installed are not compatible with PHP 8.3, which caused your site to become corrupt.

    I recommend you continue using PHP 8.0, as it is the best version for WordPress and all plugins at this time.

    Regards,
    PenciDesign.


  •  3
    eivindert replied
    July 18, 2024 at 8:24am

    Will do - thanks again :) 


    Just a quick question for you while I have you here. Our site is a Buzzfeed / celeb page in Norway. What of Soledads templates do you think suits best for that kind of page? 

  •  2,540
    PenciDesign replied
    July 18, 2024 at 8:27am

    Hi,

    Please try to check this demo: https://soledaddemo.pencidesign.net/soledad-vnews/

    Regards,
    PenciDesign.


  •  3
    eivindert replied
    July 18, 2024 at 5:06pm

    Thanks - will try that one :) 

  •  3
    eivindert replied
    July 20, 2024 at 6:48am

    Hi again, 

    I noticed our frontpage in Wordpress looks like a mess after the update. Nothing to do with your theme but do you have any clue what can cause that? :( 

  •  2,540
    PenciDesign replied
    July 20, 2024 at 6:49am

    Hi,

    Can you send me the screenshot/URL of this issue?

    Regards,
    PenciDesign.


  •   eivindert replied privately
  •  2,540
    PenciDesign replied
    July 20, 2024 at 7:44am

    Hi,

    Please re-send me the WordPress admin account, I need to log in to and check it.

    Regards,
    PenciDesign.


  •   eivindert replied privately
  •  2,540
    PenciDesign replied
    July 20, 2024 at 8:27am

    Hi,

    I've fixed this issue by clearing all the WP-Rocket cache.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  •  3
    eivindert replied
    July 20, 2024 at 8:31am

    Perfect! Thank you again for great and fast support as always :)