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  Public Ticket #3690124
WebP Image Compatibility on Featured Images
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Comments

  • Jon started the conversation

    There is an issue on my site, where it appears that certain featured images (webP format) are not working on the homepage and category pages. As you can see in the screenshot below, blog posts with featured images that are WebP appear blank. There seems to be a compatibility issue specifically with featured images being shown on other pages. Can you help me resolve this issue? Thanks!

    Attached files:  Screenshot 2024-07-21 at 7.57.54 AM.png

  •  2,540
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Jon replied privately
  •  2,540
    PenciDesign replied

    Hi,

    About this issue, I recommend you should update Soledad to the latest version to fix it.

    How to Update A Premium WordPress Theme to the Latest Version?

    Regards,
    PenciDesign.


  • Jon replied

    Ok, thank you. One last thing: I would like to hide the H1 header from my homepage. Can you give me instructions on how to do that and if this functionality exists with Soledad? Thanks!

  •  2,540
    PenciDesign replied

    Hi,

    Please go to the page editor screen then change the page template to the "Page Full Width" option: https://ibb.co/nMVkNQW

    Regards,
    PenciDesign.