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  Public Ticket #3700255
Issue with Elementor on WordPress Template - Urgent Assistance Required
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Comments

  • sunwoo started the conversation
    August 6, 2024 at 2:40pm

    Hello.

    I am reaching out regarding an issue I am experiencing with the WordPress template I purchased from your company. When I attempt to edit the contents of the page using Elementor by clicking on "Edit with Elementor," I am redirected to a 404 error page.

    Could you please advise what might be causing this problem and provide guidance on how to resolve it?

    Thank you for your prompt assistance.

  •  2,540
    PenciDesign replied
    August 6, 2024 at 4:21pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   sunwoo replied privately
  •  2,540
    PenciDesign replied
    August 6, 2024 at 4:50pm

    Hi,

    I've fixed this issue by changing the default Elementor settings. (Elementor → Settings → Features: turn off the "Optimized Control Loading" option)

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.