Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3705860
Website crash
Closed

Comments

  • therevivingpakistan started the conversation

    Hello i hope you are doing good.

    My website is crashing on mobile phone, in google page speed it is showing 34 score, it was okay a few moments back, i did nor do anything. Can you please check what is the issue.

  •   therevivingpakistan replied privately
  •  2,609
    PenciDesign replied

    Hi,

    The Google PageSpeed score is lower because your page loads a lot of Google Ads code.

    This is a common issue for pages containing Google Ads. If you want to improve it, please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimization

    Regards,
    PenciDesign.


  • therevivingpakistan replied

    Okay, tell me one more thing, whenever i have to make any change, like i post a news update, should i have to purge all caches? Because i faced this issue with the airlift plugin, then i installed lite seed cache, in lite speed i do not have to purge any cache, whenever i post anything, it shows on the users' device. 

  • therevivingpakistan replied

    I have made all the changes, you told me to do, i first disable all combine css javascript and all, then i optimize my site using your plugin and setting and then i downloaded the plugin that you recommended. I just opened my website on another browser and almost 3-4 inches of my website from the right side is shorten, what is it???????????/ i have attached a shot,

    Attached files:  Capture.PNG

  •  2,609
    PenciDesign replied

    Hi,

    I've configured the page speed optimization options for your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.


  • therevivingpakistan replied

    Hi, can you resolve this issue? i guess such type of errors are blocking my ads to display on website on phone

    Attached files:  Capture.PNG

  •  2,609
    PenciDesign replied

    Hi,

    No, this is not the reason why the ads are being blocked on your site. The issue is related to the Google Font CSS.

    Regards,
    PenciDesign.


  • therevivingpakistan replied

    Can you please fix the issue? It would be very kind of you.

  •  2,609
    PenciDesign replied

    Hi,

    About this issue, please update Soledad to the latest version by following the document below:

    How to Update A Premium WordPress Theme to the Latest Version?

    Regards,
    PenciDesign.


  • therevivingpakistan replied

    Okay, ill do that, kindly tell me one more thing, the codes that i have implement on my site, through plugin or throguh file editor, will the be erase? like after updating they will be erase or not? i do not want to loose those codes

  •  2,609
    PenciDesign replied

    Hi,

    If the code you’ve added is via the child theme or a plugin you’ve installed, it will not be lost.

    However, if you’ve added the code directly to the parent theme files, it will be lost after an update.

    Regards,
    PenciDesign.