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  Public Ticket #3719696
youtube api
Closed

Comments

  • jiaxinvanessad started the conversation
    September 7, 2024 at 3:03am

    Hello,


    I followed the instruction for getting and applying the api key, the website still shows "

    Youtube Api key is empty. Please go to Customize > General > Extra Options > YouTube API Key and enter an api key 🙂 

    "

    after I put the key in.

  •  2,540
    PenciDesign replied
    September 7, 2024 at 4:59am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   jiaxinvanessad replied privately
  • jiaxinvanessad replied
    September 7, 2024 at 10:02am

    I found the not updating problem is because of the siteground cache, but the api problem still exist. 

  •  2,540
    PenciDesign replied
    September 7, 2024 at 11:59am

    Hi,

    There is an issue with the connection between your site and the Google server, preventing the API from working properly.

    Additionally, please downgrade the PHP version on your site to 8.0 to ensure all the plugins function correctly.

    Regards,
    PenciDesign.


  • jiaxinvanessad replied
    September 8, 2024 at 12:26am

    thank you for the fast reply and advice, 

    so I need to contact siteground to check the issue?

    BR,

  •  2,540
    PenciDesign replied
    September 8, 2024 at 2:05am

    Hi,

    Yes. You should contact your hosting supporter to check it.

    Regards,
    PenciDesign.


  • jiaxinvanessad replied
    September 13, 2024 at 2:15am

    So the error msg is gone now, but it still not showing the videos properly.

    Can you help me to check again?

  •  2,540
    PenciDesign replied
    September 13, 2024 at 2:21am

    Hi,

    Please resend me the admin account.

    Regards,
    PenciDesign.

  •   jiaxinvanessad replied privately
  •  2,540
    PenciDesign replied
    September 13, 2024 at 11:33am

    Hi,

    I've checked your site, and the server is still blocking the connection to the Google server via the `wp_remote_get` method, which is why the YouTube videos aren't displaying.

    Regards,
    PenciDesign.

  •   jiaxinvanessad replied privately
  •  2,540
    PenciDesign replied
    September 14, 2024 at 2:55am

    Hi,

    You can request the hosting supporter make the HTTP GET request to this address:


    Regards,
    PenciDesign.

  •   jiaxinvanessad replied privately
  •  2,540
    PenciDesign replied
    September 14, 2024 at 3:45pm

    Hi,

    I'll take some time to review your site and will send you a report as soon as possible.

    Regards,
    PenciDesign.


  • jiaxinvanessad replied
    September 14, 2024 at 11:33pm

    Thank you, appreciate your help!

  • jiaxinvanessad replied
    September 19, 2024 at 12:48am

    Hello,

    any update?

  •  2,540
    PenciDesign replied
    September 19, 2024 at 3:01pm

    Hi,

    I tried to log in to your account to update the new code but was unsuccessful.

    Please resend the account details.

    Regards,
    PenciDesign.


  •   jiaxinvanessad replied privately
  •  2,540
    PenciDesign replied
    September 20, 2024 at 2:20am

    Hi,

    I can't be logged in because it shows a wrong password notice.

    Regards,
    PenciDesign.


  • jiaxinvanessad replied
    September 20, 2024 at 2:24am

    I just checked, the password is working, can you try again? no space

  •  2,540
    PenciDesign replied
    September 20, 2024 at 2:31am

    Hi.

    1. I was able to log in to your site, and it works with our API.

    2. You need to take some action with your API key:

    1. Log in to the Google Developer’s Console
    2. Click the “Credentials” tab on the left navigation bar
    3. Under “API keys”, select the key you’re currently using with Soledad
    4. Under “Application restrictions”, ensure that “None” is selected

    Regards,
    PenciDesign.

  • jiaxinvanessad replied
    September 20, 2024 at 2:38am

    Thank you, problem solved