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  Public Ticket #3720443
Theme updates
Open

Comments

  • Jon started the conversation
    September 9, 2024 at 2:38am

    Hi there,

    Everytime I update my Soledad theme, I seem to lose some changes on my site (i.e. tracking scripts for Google Analytics). Is the child theme setup so this shouldn't happen in the future? Thank you.

  •  2,540
    PenciDesign replied
    September 9, 2024 at 4:50am

    Hi,

    That's strange. All the GA and AD code is inserted into the database, so it shouldn't be lost when the theme is updated.

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Jon replied privately
  •   PenciDesign replied privately
  •   Jon replied privately
  •  2,540
    PenciDesign replied
    September 17, 2024 at 1:33am

    Hi,

    I’ve checked your site, and the issue may be related to the cache plugin.

    I recommend adding the code by going to the dashboard → Soledad → Ads Manager.

    Regards,
    PenciDesign.


  • Jon replied
    September 18, 2024 at 11:47am

    Add what code? All of it? Can you provide more specific guidance, as it is really frustrating to lose important custom changes to my site every time I update the theme. Thank you.

  •  2,540
    PenciDesign replied
    September 18, 2024 at 4:47pm

    Hi,

    I mean you should paste the tracking script into the dashboard → Soledad → Ads Manager → Header.

    Regards,
    PenciDesign.

  •   Jon replied privately
  •  2,540
    PenciDesign replied
    September 21, 2024 at 1:22am

    Hi,

    You should add this code via the Code Snippet plugin: https://wordpress.org/plugins/code-snippets/

    Regards,
    PenciDesign.

  • gemmavandervegt replied
    6 days ago on Saturday at 8:57pm

    this is also a problem for me: https://www.100procentwoongeluk.nl

  •  2,540
    PenciDesign replied
    5 days ago on Sunday at 2:11am

    Hi @gemmavandervegt,

    Please create a new private ticket with the admin account details.

    I'll check and help you resolve this issue.

    Regards,
    PenciDesign.

  • gemmavandervegt replied
    5 days ago on Sunday at 3:43am

    I would like to, but you make it very hard to creata a public ticket. The website mentionted that the purchase is not valid but that is not true. I’ll send you an e-mail…

  •  2,540
    PenciDesign replied
    5 days ago on Sunday at 6:04am

    Hi @gemmavandervegt,

    You can send the email to [email protected]

    Regards,
    PenciDesign.