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  Public Ticket #3744511
My client wants to change hosting and domain but I have installed Soledad theme to the old website, so I uninstall it. How can I install the same purchase to the new one?
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  • auxer started the conversation

    My client wants to change hosting and domain but I have installed Soledad theme to the old website, so I've uninstalled it. How can I install the same purchase to the new one? Because it's still showing that the theme has been installed on the old website and I need to purchase for the new one.

    here is the old website that I uninstalled the theme.
    https://workpointmassage.ca/

    the new website I want to use the theme.
    https://paleturquoise-goat-420065.hostingersite.com/

    Attached files:  Screenshot 2024-10-15 at 1.21.33 AM.png

  •  2,606
    PenciDesign replied

    Hi,

    I've revoked this license, please register it on the new domain.

    In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

    Regards,
    PenciDesign.

  • auxer replied

    It's showing the same thing. And I went back to the old Wordpress site which I've uninstalled or deleted Soledad already so I can't find Soledad menu in that. What should I do now? Should I reinstall Soledad on the old website?

    Attached files:  Screenshot 2024-10-15 at 2.26.26 AM.png

  •  2,606
    PenciDesign replied

    Hi,

    Please make sure you've cleared all the browser cache and then check again.

    Regards,
    PenciDesign.