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  Public Ticket #3750432
Inline Related Posts and Inline Ads aren't working
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Comments

  •  4
    Jonathan started the conversation

    Hi there,

    I've just realised that my inline ads, inline-related posts, and even the related posts at the bottom of a single post, aren't working anymore.

    I believe this happened during an update a few months back as my ad revenue dropped. I just presumed fewer people were coming to my site, but I believe that it's more likely because the inline ads aren't working. 

    I only just noticed because the inline-related posts weren't appearing in the set boxes. I know that others have had this issue with their related posts, and you managed to fix it for them. However, an update caused it to stop working again, to which you fixed it again, for them.

    I'm really hoping you're able to fix it for me and let me know how to do so if a future update causes the same thing to happen. This is mainly because my support for Soledad ran out a month or two ago, so I've had to buy the support again just so I can contact you about this issue. I really don't want to have to keep paying for 6 months of support if this keeps on recurring due to an update. I don't mind paying for support but I'd rather pay for it when a major thing happens, rather than what could be a bug due to an update—I hope I'm making sense (I don't earn a lot at the moment so trying not to overspend).

    Hopefully, you know how to fix this.

  •  2,607
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   Jonathan replied privately
  •  2,607
    PenciDesign replied

    Hi,

    I've updated your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.

  •  4
    Jonathan replied

    Thank you for sorting the related posts, that's definitely working. As for the Google ads, it seems that none of the in-page formats are working, there are no banner ads or related search ads, just the new intent-driven format ads seem to work.

  •  2,607
    PenciDesign replied

    Hi,

    Please send me the screenshot/URL that related to this issue.

    Regards,
    PenciDesign.

  •  4
    Jonathan replied

    So I used to get Google ads banners on single posts such as this one: https://goodstarvibes.com/it-takes-two-20-million-copies-sold-hazelight/

    The banners appear on the sidebar but no Google ads banners appear in the article at all, only the new intent-driven format ads - which wasn't happening before so you did manage to fix that when you fixed the inline-related posts.

    I have checked the Google ads code in the Customize -> Single Posts -> General section, and the code is correct. I've gone on to Google Ads and double-checked the code, and I've looked into the auto ads section and the banners aren't appearing in the articles themselves, but they are appearing in the sidebar. It's like it's not recognising that banners can go there.

    The thing is, it was working before, but it seemed to stopped working when the related posts issue came up - I believe.

    My attachment shows the new intent-driven format ads in the article itself, and then it also shows two banners on the right side in the sidebar. 

    Attached files:  Screenshot 2024-10-24 054348.png

  •  2,607
    PenciDesign replied

    Hi,

    This issue is related to the new PHP version on your site.

    Please wait while I debug and address it as soon as possible.

    Regards,
    PenciDesign.

  •  4
    Jonathan replied

    Hi there,

    Just thought I'd check in with regards to this issue. Really hoping you're able to solve it. I understand that it may take a while and I know you're bound to be super busy and can't fix it right away, just thought I'd follow-up.

    Kind regards,

    Jonathan

  •  2,607
    PenciDesign replied

    Hi,

    I’ve updated your site.

    I recommend downgrading the PHP version on your server to 8.0 and then checking again.

    Some PHP insert functions may not work correctly with the current PHP version.

     

    Regards,
    PenciDesign.

  •  4
    Jonathan replied

    Thank you, that helped. I also looked into the auto ads again and it seems I tried to exclude an ad from appearing in the "virtual coffee box" at the bottom of an article, and in doing so, it listed all the ads that would appear in the single post as the same excluded ad. I don't think there's a way to prevent an ad from appearing in the virtual coffee box at the bottom of each post.