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  Public Ticket #3754258
Soledad theme conflicts with Elementor after update
Closed

Comments

  •   Barbara started the conversation
  •  2,606
    PenciDesign replied
    3 weeks ago on October 30, 2024 at 1:04pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   Barbara replied privately
  •  2,606
    PenciDesign replied
    3 weeks ago on October 30, 2024 at 1:15pm

    Hi,

    I've updated your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.

  •   Barbara replied privately
  •  2,606
    PenciDesign replied
    3 weeks ago on October 30, 2024 at 1:21pm

    Hi,

    This is a compatibility issue between the latest versions of Elementor and Soledad.

    We’ll update Soledad tomorrow to address this issue.

    Regards,
    PenciDesign.

  •   Barbara replied privately
  •   Barbara replied privately
  •  2,606
    PenciDesign replied
    3 weeks ago on October 30, 2024 at 4:14pm

    Hi,

    The issue was that the Elementor Pro plugin was not activated.

    I’ve logged in and activated it for you. Please clear your browser cache and check again.

    Regards,
    PenciDesign.

  •   Barbara replied privately