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  Public Ticket #3754281
There has been a critical error on this website
Closed

Comments

  •  5
    [email protected] started the conversation

    Hello, today suddenly my wordpress is not showing up. This message is displayed on my Home : "There has been a critical error on this website"
    I have tried to deactivate all the plugins and everything remains the same, if I deactivate the Elementor and Elementor Pro plugins the website works. I have written to Elementor, but they tell me that the problem is in the theme, that is why I am writing to them. I am attaching a screenshot of the error message when activating WP_Debug
    What can I do to solve this?
    I hope for your help. Thank you

    Attached files:  fatal error.png

  •  2,659
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   [email protected] replied privately
  •  2,659
    PenciDesign replied

    Hi,

    I've updated your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.

  •   [email protected] replied privately
  •  2,659
    PenciDesign replied

    Hi,

    This is a compatibility issue between the latest versions of Elementor and Soledad.

    You can update the Elementor plugin now.

    Regards,
    PenciDesign.

  •  5