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  Public Ticket #3754993
Penci Blocks / Templates
Closed

Comments

  •  3
    firosyd started the conversation
    3 weeks ago on October 31, 2024 at 12:04pm

    Hi there,

    We've verified the blocks / templates Penci Design in Elementor Page aren't working as we try add a block Into page. We don't know if the issue did appears upon the last theme update.

    If you need verify on our system let us know to provide credentials.

    Thanks

  •  2,606
    PenciDesign replied
    3 weeks ago on October 31, 2024 at 12:56pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   firosyd replied privately
  •  2,606
    PenciDesign replied
    3 weeks ago on October 31, 2024 at 3:17pm

    Hi,

    This issue is with the latest version of Elementor.

    You have two options:

    1. Wait for our team to fix it as soon as possible.
    2. Downgrade Elementor to version 24 by going to Dashboard → Elementor → Tools → Version Manager.

    Thank you for your understanding.

    Regards,
    PenciDesign.

  •   firosyd replied privately