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  Public Ticket #3756003
bug: The element can't be loaded from the server.
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Comments

  • limijer started the conversation
    4 days ago on Saturday at 11:54am

    I have several Soledad templates. All are updated, but the newest one has an issue: "The element can't be loaded from the server."

    Other, older sites with previous Elementor versions worked well. The problem started after upgrading Elementor to version 3.25 across all websites, as they began displaying the message: "The element can't be loaded from the server."

  •  2,571
    PenciDesign replied
    4 days ago on Saturday at 1:29pm

    Hi,

    Please re-update the Soledad theme by following the detailed instructions in the document at this link:

    How to re-update the Soledad theme?

    Regards,
    PenciDesign.

  • limijer replied
    2 days ago on Monday at 10:15am

    Thank you very much. I downgraded Elementor version to elementor.3.25.2. and now working.

  • hall3008 replied
    8 hours ago

    how did you downgrade the elementor version?

  •  2,571
    PenciDesign replied
    1 hour ago

    Hi @hall3008,

    Please re-update the Soledad theme to fix this issue.

    How to re-update the Soledad theme?

    Regards,
    PenciDesign.