Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3762143
Soledad Theme Error: 'The Element Can't Be Loaded from the Server'
Open

Comments

  • Ada Gonzalez started the conversation
    November 12, 2024 at 4:52pm

    I have a problem with my Soledad theme; it won't let me download certain templates. It says, 'The element can't be loaded from the server.' I already reinstalled the Soledad theme, but it still doesn't work.

    Attached files:  Screenshot 2024-11-12 at 10.39.35 AM.png

  •  2,658
    PenciDesign replied
    November 12, 2024 at 5:17pm

    Hi,

    Please re-update the Soledad theme by following the document below:

    How to re-update the Soledad theme?

    Regards,
    PenciDesign.

  • Ada Gonzalez replied
    November 12, 2024 at 5:57pm

    I already did it, and it still doesn’t work.

  •  2,658
    PenciDesign replied
    November 12, 2024 at 5:59pm

    Hi,

    Please also clear your browser cache and then check again, or try viewing it in private/incognito mode.

    Regards,
    PenciDesign.

  • Ada Gonzalez replied
    November 15, 2024 at 5:03pm

    I already cleared my site's cache, the browser cache, went into incognito mode, and it still doesn't work.

  •  2,658
    PenciDesign replied
    November 15, 2024 at 5:33pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   Ada Gonzalez replied privately
  •  2,658
    PenciDesign replied
    November 16, 2024 at 12:40am

    Hi,

    I've checked your site, and the block and template are working correctly. Here’s a screen recorder video for reference: https://streamable.com/gmlnix.

    Please clear your browser cache and check again.

    Regards,
    PenciDesign.

  • Ada Gonzalez replied
    November 18, 2024 at 4:18pm

    There are some templates or blocks that it does let me download, but others not, like 'Chocolate Business_Home'.

  •  2,658
    PenciDesign replied
    November 18, 2024 at 5:34pm

    Hi,

    The issue might be related to a connection problem between your server and our demo data server. Please try importing again after 3–5 minutes.

     

    Regards,
    PenciDesign.