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  Public Ticket #3765463
Blank white page when I try to edit posts
Closed

Comments

  • ccannes started the conversation
    November 17, 2024 at 11:42pm

    Hello,

    My site is https://bigbeautifulsky.com/

    I just updated the WP Bakery and WordPress versions. Now, when I try to edit my posts, I get a blank white screen. 

    I can edit them on the front end with WP Bakery, but not on the back end with WordPress. 

    I can still edit my pages, but not my posts. 

    If you can give me some advice, I would appreciate it. This seems like a theme issue. I attached a screen shot. 

    Thank you,

    Christina

    Attached files:  Screenshot 2024-11-18 at 9.40.19 am.png

  •  2,658
    PenciDesign replied
    November 18, 2024 at 12:39am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   ccannes replied privately
  •  2,658
    PenciDesign replied
    November 18, 2024 at 1:32am

    Hi,

    I’ve tested editing one of your posts, and all the features are working correctly without any issues. Here’s the screenshot for reference: https://imgur.com/a/x3JmQts.

    Please clear your browser cache and check again.

    Regards,
    PenciDesign.

  • ccannes replied
    November 19, 2024 at 12:44am

    Thanks so much!!!