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  Public Ticket #3774276
problem with category choose
Open

Comments

  •  1
    Gre_bou1986 started the conversation
    November 29, 2024 at 6:03pm

    Hello i have problem with your theme..

    suddenly i have an issue which i dont know what happened.

    exactly when i try to create a new article and choose one category suddenly checked and other category..

    could you please to help me why happened this?

    thank you my site is:

    https://koinoniki.gr/

    i send you the video

    Attached files:  2024-11-29 20-02-22.zip

  •  2,658
    PenciDesign replied
    November 30, 2024 at 1:23am

    Hi,

    The section shown in the video you provided is the category settings of the AIO SEO plugin, not the category settings in WordPress: https://imgur.com/a/4qVLFFX

    Regards,
    PenciDesign.

     

  •  1
    Gre_bou1986 replied
    3 weeks ago on December 2, 2024 at 12:04pm

    just a minute..

    if i disable the all in one seo plugin..

    i have again problem.

    so what do you mean?

    could you please to help me with more details?

    thank you

  •  2,658
    PenciDesign replied
    3 weeks ago on December 2, 2024 at 1:30pm

    Hi,

    Please send me the screenshot and take notes. I will review them and provide you with a quick solution.

    Regards,
    PenciDesign.

  •   Gre_bou1986 replied privately
  •  2,658
    PenciDesign replied
    3 weeks ago on December 2, 2024 at 1:37pm

    Hi,

    Following up on your reply: https://pencidesign.ticksy.com/ticket/3774276/#comment-20279350, have you tried disabling the SEO plugin and checking again?

    The section shown in the video you provided is the category settings of the AIO SEO plugin, not the category settings in WordPress: https://imgur.com/a/4qVLFFX

     

    Regards,
    PenciDesign.

  •  1
    Gre_bou1986 replied
    3 weeks ago on December 2, 2024 at 1:40pm

    yes i have do this but nothing..

    i send you wp login credentials please check it..

    Thank you

  •  2,658
    PenciDesign replied
    3 weeks ago on December 3, 2024 at 7:47am

    Hi,

    This issue is related to one of your installed plugins and is not caused by the Soledad theme. We conducted tests on a testing site but were unable to replicate the issue. Please wait while I debug your site, and I will update this ticket once the issue is resolved.

     
    Regards,
    PenciDesign.
  •  1
    Gre_bou1986 replied
    3 weeks ago on December 3, 2024 at 8:11am

    i disable all plugins but nothing changing..

    for that reason i send you..

    ok i will waiting you for your response..

    thank you