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  Public Ticket #3774456
Penci Template Not working
Closed

Comments

  • Ranjeet Singh started the conversation
    November 30, 2024 at 6:49am

    The Penci Templates add-on feature is not working in the builder. On clicking it appears and disappears only.


    Pease help,

    Thanks,

    Ranjeet Singh


    Attached files:  Screenshot 2024-11-27 at 10.32.00 AM.png

  •  3,036
    PenciDesign replied
    November 30, 2024 at 7:14am

    Hi,

    Please update the Soledad theme to the latest version, clear your browser cache, and check again.

    How to re-update the Soledad theme?

    Regards,
    PenciDesign.

  • Ranjeet Singh replied
    December 4, 2024 at 5:08am

    Hi,


    I tried the way you suggested, but it is still not working. I have theme version 8.5.9. screenshot attached.

    Please help.

    Ranjeet


    Attached files:  Screenshot 2024-12-04 at 6.16.04 AM.png

  •  3,036
    PenciDesign replied
    December 4, 2024 at 5:12am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   Ranjeet Singh replied privately
  •  3,036
    PenciDesign replied
    December 5, 2024 at 3:09am

    Hi,

    Please ensure you’ve cleared all your browser caches and then check again.

    I’ve reviewed your site, and the Penci Template is working correctly: Screenshot Link.

     

    Regards,
    PenciDesign.

  •   Ranjeet Singh replied privately
  •  3,036
    PenciDesign replied
    December 5, 2024 at 10:37am

    Hi,

    Have you cleared all your browser caches and checked again?

     

    Regards,
    PenciDesign.

  • Edivaldo replied
    December 6, 2024 at 12:54am

    Hello.

    I bought this license many years ago, but I only just installed it on my site. It's a very good theme, but it doesn't allow me to add a new post, or update a post that has a numbered list.

    Every time I click SAVE, or PUBLISH, it gives me this error: SAVE FAILED

    This only happens when I activate the "Penci Framework" plugin.

    The Gutemberg editor also gets messed up.

    This is a new WordPress installation, updated and on a new domain. I couldn't find any help on the internet to fix this.

    Please see the attached image, a test post.

    Regards Edivaldo

    Attached files:  Pennew-Error.png

  •  3,036
    PenciDesign replied
    December 6, 2024 at 1:20am

    Hi @Edivaldo,

    Please create a new private ticket with your site login information or send the request to [email protected]

    Regards,
    PenciDesign.