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  Public Ticket #3775639
Penci_Helper_Shortcode Fatal Error
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Comments

  • marcotalluto1 started the conversation
    3 weeks ago on December 2, 2024 at 3:30pm

    Hi, I just installed the theme to my wordpress site and in the logs I read the following error.



    [02-Dec-2024 15:07:26 UTC] PHP Fatal error:  Uncaught Error: Class "Penci_Helper_Shortcode" not found in /home/yrfvamzk/paddocknews24.com/wp-content/themes/pennews/inc/login-popup.php:148
Stack trace:
#0 /home/yrfvamzk/paddocknews24.com/wp-content/themes/pennews/template-parts/topbar/login.php(43): penci_login_register_popup()
#1 /home/yrfvamzk/paddocknews24.com/wp-includes/template.php(812): require('/home/yrfvamzk/...')
#2 /home/yrfvamzk/paddocknews24.com/wp-includes/template.php(745): load_template('/home/yrfvamzk/...', false, Array)
#3 /home/yrfvamzk/paddocknews24.com/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
#4 /home/yrfvamzk/paddocknews24.com/wp-content/themes/pennews/template-parts/topbar/topbar.php(21): get_template_part('template-parts/...')
#5 /home/yrfvamzk/paddocknews24.com/wp-includes/template.php(812): require('/home/yrfvamzk/...')
#6 /home/yrfvamzk/paddocknews24.com/wp-includes/template.php(745): load_template('/home/yrfvamzk/...', false, Array)
#7 /home/yrfvamzk/paddocknews24.com/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
#8 /home/yrfvamzk/paddocknews24.com/wp-content/themes/pennews/header.php(103): get_template_part('template-parts/...')
#9 /home/yrfvamzk/paddocknews24.com/wp-includes/template.php(810): require_once('/home/yrfvamzk/...')
#10 /home/yrfvamzk/paddocknews24.com/wp-includes/template.php(745): load_template('/home/yrfvamzk/...', true, Array)
#11 /home/yrfvamzk/paddocknews24.com/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
#12 /home/yrfvamzk/paddocknews24.com/wp-content/themes/pennews/single.php(10): get_header()
#13 /home/yrfvamzk/paddocknews24.com/wp-includes/template-loader.php(106): include('/home/yrfvamzk/...')
#14 /home/yrfvamzk/paddocknews24.com/wp-blog-header.php(19): require_once('/home/yrfvamzk/...')
#15 /home/yrfvamzk/paddocknews24.com/index.php(17): require('/home/yrfvamzk/...')
#16 {main}  thrown in /home/yrfvamzk/paddocknews24.com/wp-content/themes/pennews/inc/login-popup.php on line 148

    Can you kindly help me solve it?

    Thanks and BR,

    Marco

  •  2,658
    PenciDesign replied
    3 weeks ago on December 2, 2024 at 3:42pm

    Hi,

    Please ensure that all the required plugins are installed by navigating to Appearance → Install Plugins, and then check again.

    Regards,
    PenciDesign.

  • marcotalluto1 replied
    3 weeks ago on December 2, 2024 at 4:27pm

    Thanks for the reply. At the moment they are all active except WPBakery Page Builder (v.8.0.1) because it is automatically deactivated by wordpress for a "fatal error"

  •  2,658
    PenciDesign replied
    3 weeks ago on December 2, 2024 at 5:28pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.