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  Public Ticket #3778179
Video Playlist Plugin
Open

Comments

  • Bruno Jorge started the conversation
    3 weeks ago on December 5, 2024 at 3:55pm

    Dear Team,

    I have encountered a critical issue on my website when using the Video Playlist plugin. The problem occurs as follows:

    1. When the plugin is activated, the site displays the following message: "There has been a critical error on this website."
    2. The issue seems to be related to the "Life Style Videos" section, where the videos are supposed to be displayed. At this point, the site crashes completely, and the critical error message appears.

    I kindly request your assistance in identifying and resolving this issue as soon as possible, as it is affecting the functionality of the site.

    Looking forward to your response.

    Best regards,

    Attached files:  erro plugin.png

  •  2,658
    PenciDesign replied
    3 weeks ago on December 5, 2024 at 4:20pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.