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  Public Ticket #3780105
gif
Closed

Comments

  •  5
    [email protected] started the conversation

    Hola, necesito insertar un gif en mi Home, pero no encuentro con que Elementor de Penci, puedo hacerlo. He probado colocando en Imagen Destacada, pero no funciona.

    Como puedo insertar un Gif con un link ?

    Gracias

  •  2,658
    PenciDesign replied

    Hi,

    Kindly ensure the content is written in English for clarity and better understanding.

    Regards,
    PenciDesign.

  •  5
    [email protected] replied

    ok, I'll write it again in English. Thanks

    Hi, I need to insert a gif on my Home, but I can't find a Penci Elementor that I can do it with. I've tried placing it as a Featured Image, but it doesn't work.

    How can I insert a Gif with a link?

    Thanks

  •  2,658
    PenciDesign replied

    Hi,

    WordPress supports all image file types. You can insert the GIF image into your site by going to the Dashboard → Media or by using the Elementor Image element.

     

    Regards,
    PenciDesign.

  •  5
    [email protected] replied

    Hello, thank you for your reply, but what you are telling me, I have already done, and it does not work for me. I am attaching the Gif, but it is displayed as a photo, it does not have the movement of the gif. I am attaching a photo where it is inserted, you will see that it appears as a photo, it does not show movement. I hope for your help. Thanks

    Attached files:  gif.png
      La-marato-2024_300x250px.gif

  •  2,658
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   [email protected] replied privately
  •  2,658
    PenciDesign replied

    Hi,

    I’ve checked your site and found that the issue is caused by enabling the WebP image format and converting all images, which also removes the animation from GIF files.

    If you want to use the original GIF file without any modifications, please disable all image compression/WebP settings and re-upload the image.

    Regards,
    PenciDesign.

  •  5
    [email protected] replied

    Ok, thank you very much, we already know what was happening. Thanks for your help. Best regards.