Hello, there is an issue with the Instagram Footer - it is not connecting since 2 weeks now. It sais that it is connected, but it is not showing my posts. I get this notification when i try to connect again - see attachment.
Hi there, my account is Business acount and is connected like this Dashboard → Soledad → Connect Instagram - still no footer. I also tried to do it with on my android phone and got the same message that the parameter user is not valid. What else can I try to do? In the first message I sent you a screenshot where you can see it says that IG is connected and also the error message.
Hello, there is an issue with the Instagram Footer - it is not connecting since 2 weeks now. It sais that it is connected, but it is not showing my posts. I get this notification when i try to connect again - see attachment.
Attached files: Bildschirmfoto 2024-12-20 um 09.52.00.png
Bildschirmfoto 2024-12-20 um 09.52.53.png
Hi,
Instagram has changed the token so you need to reconnect by going to the Dashboard → Soledad → Connect Instagram.
You may also need to upgrade your Instagram account to a Business account (it’s free) in order to use the new API.
Regards,
PenciDesign.
Hi there, my account is Business acount and is connected like this Dashboard → Soledad → Connect Instagram - still no footer. I also tried to do it with on my android phone and got the same message that the parameter user is not valid. What else can I try to do? In the first message I sent you a screenshot where you can see it says that IG is connected and also the error message.
Hi,
Have you reconnected to your Instagram account? You need to reconnect to obtain a new token code. After that, clear all site caches and check again.
Regards,
PenciDesign.
I send you the screenshot where you can see the error message for reconnecting
Hi,
Please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you configure it.
Regards,
PenciDesign.
Hello,
Thank you - it works now again ;-)
Greets Tsvete