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  Public Ticket #3787259
Instagram Footer not connecting
Closed

Comments

  •  11
    LillaGreen started the conversation

    Hello, there is an issue with the Instagram Footer - it is not connecting since 2 weeks now. It sais that it is connected, but it is not showing my posts. I get this notification when i try to connect again - see attachment. 

    Attached files:  Bildschirmfoto 2024-12-20 um 09.52.00.png
      Bildschirmfoto 2024-12-20 um 09.52.53.png

  •  2,658
    PenciDesign replied

    Hi,

    Instagram has changed the token so you need to reconnect by going to the Dashboard → Soledad → Connect Instagram.

    You may also need to upgrade your Instagram account to a Business account (it’s free) in order to use the new API.

    Regards,
    PenciDesign.

  •  11
    LillaGreen replied

    Hi there, my account is Business acount and is connected like this Dashboard → Soledad → Connect Instagram - still no footer. I also tried to do it with on my android phone and got the same message that the parameter user is not valid. What else can I try to do? In the first message I sent you a screenshot where you can see it says that IG is connected and also the error message.

  •  2,658
    PenciDesign replied

    Hi,

    Have you reconnected to your Instagram account? You need to reconnect to obtain a new token code. After that, clear all site caches and check again.

    Regards,
    PenciDesign.

  •  11
    LillaGreen replied

    I send you the screenshot where you can see the error message for reconnecting

  •  2,658
    PenciDesign replied

    Hi,

    Please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you configure it.

    Regards,
    PenciDesign.

  •   LillaGreen replied privately
  •   PenciDesign replied privately
  •  11
    LillaGreen replied

    Hello,

    Thank you - it works now again ;-)


    Greets Tsvete